We're Here to Help You

24/7 expert support for aviation logistics, charter services, and technical solutions across Bangladesh. Reach out to our dedicated team—we respond within 2 hours.

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How We Support You

From air freight coordination to technical troubleshooting, 12JET delivers end-to-end support tailored to your business needs.

Logistics & Freight Support

Real-time tracking, customs clearance assistance, and freight coordination for international and domestic shipments.

Technical Assistance

Expert troubleshooting for aviation systems, fleet management software, and supply chain integration tools.

Charter & Booking Help

Dedicated charter coordination, flight scheduling, and 24/7 booking support for urgent cargo and passenger needs.

Frequently Asked Questions

Quick answers to common support inquiries. Can't find what you need? Reach out to our team.

Log in to your 12JET dashboard and enter your tracking number. You can also contact our support team via email at [email protected] with your shipment ID for real-time updates.

Our support team is available 24/7, including weekends and public holidays. For urgent matters, call +880 1700 123456 for immediate assistance.

Yes. 12JET offers full customs documentation support for air freight imports and exports in Bangladesh. Our logistics team will guide you through every regulatory step.

Submit a charter request through our contact form or email [email protected]. A charter specialist will respond within 2 hours with availability and pricing.

12JET is fully licensed under AOC-12JET-2024-0789, certified by the Civil Aviation Authority of Bangladesh. We comply with all international safety and logistics standards.